Returns and Refund Policy

Returns:
To initiate a return, please contact us at info@truathletegear.com to obtain a return authorization number.

Processing Time:

• You are responsible for covering your own shipping costs for returning an item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Processing Time:
Return processing times may vary based on your location and shipping method.

Important Note:
For items valued over $50, We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without it.

Eligibility for Returns:

• Our policy allows returns within 20 days of purchase.
• Items must be unused, in their original condition, and include the original packaging.

Non-Returnable Items:
Gift cards
Clearance or close-out items (All sales are final for these items).

 

Refunds (If Applicable)

1. Email info@truathletegear.com to request a return authorization.
2. Once your return is received and inspected, we will notify you of its approval or rejection.
3. If approved, a refund will be issued to your original payment method within 30 days.

Late or Missing Refunds:
If you haven’t received your refund yet:

1. Recheck your bank account or contact your credit card company. It may take time for the refund to be processed.
2. . If you’ve done this and still haven’t received your refund, contact us at info@truathletegear.com

Stock Clearance Items:
All sales are final for clearance and close-out items